4. Terms of Service

Last updated: Today

Welcome to Willow Melbourne.

These Terms of Service apply to your use of willowmelbourne.com and any purchase made through our website.

By accessing our website or placing an order, you agree to these Terms of Service.

Online store terms

By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or guardian to use this website.

You must not use our products or website for any illegal or unauthorised purpose.

Product information

We do our best to display product descriptions, colours, sizes, images and details as accurately as possible.

However, colours may appear slightly different depending on your screen settings, device and lighting.

All product descriptions and prices may be changed at any time without notice.

Pricing

All prices are listed on our website and may change from time to time.

We reserve the right to correct pricing errors, product information errors or availability errors.

If an order is affected by an obvious pricing or product error, we may contact you to correct the issue or cancel the order and issue a refund.

Orders

When you place an order, you agree that all information provided is accurate and complete.

After your order is placed, you will receive an order confirmation by email.

An order confirmation does not guarantee acceptance of the order if there is an issue with payment, stock, pricing, address details or suspected fraud.

Refusal or cancellation of orders

We reserve the right to refuse, cancel or limit any order where necessary.

This may include situations involving:

1. Incorrect customer information

2. Payment issues

3. Suspected fraud

4. Product availability issues

5. Pricing or listing errors

6. Unusual order activity

If we cancel an order after payment has been made, we will issue a refund to the original payment method.

Shipping

Shipping times are estimates only.

Please read our Shipping Policy for full details about processing times, delivery estimates and supplier direct shipping.

Some orders may be shipped directly from our suppliers, including suppliers located overseas.

Returns and refunds

Returns and refunds are handled according to our Returns and Refund Policy.

Nothing in these Terms of Service limits your rights under the Australian Consumer Law.

Payment

We accept secure payment methods available at checkout.

This may include credit card, Apple Pay, Google Pay, Shop Pay and other available payment options.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Account information

You agree to provide current, complete and accurate account, billing and shipping information for all purchases.

You are responsible for keeping your account login details secure if you create an account on our website.

Website content

All content on this website, including text, images, graphics, logos, product descriptions and layout, belongs to Willow Melbourne or its content providers.

You may not copy, reproduce, distribute or use our content without written permission.

Prohibited use

You must not use our website:

1. For unlawful purposes

2. To violate any laws or regulations

3. To infringe our intellectual property rights

4. To transmit harmful code, viruses or malware

5. To collect personal information of others

6. To interfere with website security or performance

7. To submit false or misleading information

Third party tools and links

Our website may include access to third party tools or links.

We are not responsible for third party websites, services, content or policies.

Your use of third party websites is at your own risk.

Limitation of liability

To the maximum extent permitted by law, Willow Melbourne is not liable for indirect, incidental, special or consequential loss arising from your use of our website or products.

This does not exclude any rights or remedies that cannot be excluded under Australian Consumer Law.

Indemnity

You agree to indemnify and hold Willow Melbourne harmless from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third party rights.

Changes to these terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page.

Your continued use of our website means you accept the updated terms.

Contact us

For questions about these Terms of Service, contact us at:

Willow Melbourne
Email: info@willowmelbourne.com
Website: willowmelbourne.com