3. Privacy Policy

Last updated: Today

This Privacy Policy describes how Willow Melbourne collects, uses and protects your personal information when you visit or make a purchase from willowmelbourne.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information we collect

When you visit our website or place an order, we may collect information such as:

1. Your name

2. Email address

3. Phone number

4. Billing address

5. Shipping address

6. Order details

7. Payment confirmation details

8. Device and browser information

9. IP address

10. Website activity, such as pages viewed and products added to cart

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How we use your information

We may use your information to:

1. Process and fulfil your order

2. Send order confirmations and shipping updates

3. Respond to customer service requests

4. Manage returns, refunds and exchanges

5. Improve our website and shopping experience

6. Detect fraud or security issues

7. Send marketing emails, if you have subscribed

8. Comply with legal and tax obligations

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your information may be stored through Shopify’s data storage, databases and applications.

Payments

Payments are processed securely through trusted payment providers.

Willow Melbourne does not store full credit card details.

Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

Sharing your information

We may share your information with trusted service providers where necessary to operate our business.

This may include:

1. Shopify

2. Payment processors

3. Shipping carriers

4. Suppliers and fulfilment partners

5. Customer support tools

6. Email marketing platforms, if you subscribe

7. Analytics and website performance tools

We only share information where needed to provide our services, process orders or comply with legal requirements.

Direct supplier fulfilment

Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.

This may include your name, shipping address, order details and contact details where required for delivery.

Marketing emails

If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

info@willowmelbourne.com

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.

You can manage cookies through your browser settings.

Some cookies are necessary for the website to work properly.

Data security

We take reasonable steps to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure.

We use trusted platforms and service providers to help keep your information safe.

Data retention

We keep your personal information only for as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.

Your rights

Depending on your location, you may have the right to request access to, correction of or deletion of your personal information.

To make a privacy request, contact us at:

info@willowmelbourne.com

Third party links

Our website may contain links to third party websites.

We are not responsible for the privacy practices or content of third party websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

Contact us

For privacy questions, contact us at:

Willow Melbourne
Email: info@willowmelbourne.com
Website: willowmelbourne.com