Your order will be processed within 1–3 business days and then delivered within 8–12 business days. We do our best to keep you updated throughout the delivery process. You can contact us anytime at info@willowmelbourne.com if you have any questions.

Once your order has been shipped, you will receive an email with a tracking link. Click on the link to track your package. You can also track your order here.

Yes, you can change the delivery address before your order is shipped. It is important to provide the correct address from the start, including any apartment or house details, to avoid delivery issues. If you need to make changes, please contact us as soon as possible at info@willowmelbourne.com

As we operate with an automated system, unfortunately, we cannot cancel or modify an order once it has been processed. If you need to change the address, please contact us as soon as possible at info@willowmelbourne.com before your order is shipped.

We accept Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, and PayPal. Security is important to us, so all payments are SSL-encrypted.

Yes, on every product page, there is a size chart located directly below the size selection. We recommend using the chart to verify and choose the correct size for you.

We offer a 30-day return policy. If you are not satisfied with your product, you can return it to us within 30 days of receipt. Please note that return shipping costs are borne by the customer. Contact us at info@willowmelbourne.com to initiate a return.

We apologize if you have received a damaged or incorrect item. Please contact us immediately at info@willowmelbourne.com with your order details and photos of the item, and we will assist you in resolving the issue as quickly as possible.